You can prove the exercise of the
right of withdrawal by any of the means provided by law, and in any case
it will be considered that you have legally exercised this right if you
have proof of return or shipment of products to us.
Your
right to withdraw from a contract only applies to products that are
returned in exactly the same condition in which you received them.
Please return each product using its original packaging. You must also
include with the returned product all the boxes, the product labels, any
accompanying forms and wrappers. You will not be entitled to any
compensation if the product is opened or used after opening or damaged.
Therefore, you need to take proper care of the products that are in your
possession.
You can return any product to our store at 77
Kyprou Street, Argyroupoli 16451 through a courier company that
cooperates with our store so that the cost of returning the products is
cheaper for you. In any case, you will be charged with the shipping
costs for both the return and the shipment of the new replaced products
that we will send you.
Please note that if you wish to return
the goods to us by your own means, we have the right to charge you for
any direct costs that we may incur in order to receive the products in
this way.
We will examine the returned product in detail and
inform you if you are entitled to a refund or which will be made either
by counterfeit if you have paid for the product by credit / debit card
or by depositing the amount in a bank account which you will indicate to
us within 10 calendar days from the day you notified us of the
withdrawal.
If you have other questions, please contact us via
our online return contact form or at 2114097948 or at our email
info@secretherbs.gr.
In case you consider that the product you
ordered does not comply with the terms of the contract at the time of
delivery, you should contact us immediately through our online
contact form, describing in detail the product and its defect. Alternatively you
can contact us by phone at 2114097948 and we will give you instructions
for further actions.