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Privacy - Cancellation & Return Policy

PRIVACY

COMPANY, created this website for the sole purpose of servicing its customers. The website www.secretherbs.gr is simple and user-friendly while being designed to meet the specific needs of each user. In order to achieve your best service, it is important for you, our customer, to understand that you must provide us with specific information regarding the handling of your order and which are preserved by us.
This Privacy Statement and the Terms and Conditions attached thereto describe the method of collecting data from the website www.secretherbs.gr, the use of this data by us and the terms and conditions of use of this website. This Privacy Statement refers only to your personal data that you provide to us during your orders on this website.

GENERALLY

The information provided voluntarily by the users of the mentioned web site is used by www.secretherbs.gr for its users to have direct and effective contact with the store, to provide them with answers to specific questions that pose and finally to be served and to execute their orders. The information that www.secretherbs.gr collects through the website is designed to measure its number of traffic, to define customer requirements for more products and to facilitate transactions with the company. Www.secretherbs.gr does not distribute to any other organization or affiliate that is not affiliated with the store, e-mail addresses, or any other information related to its users and customers.

INFORMATION CONCENTRATION

Www.secretherbs.gr designed its website so that its users can visit it without having to reveal their identity unless they wish. Visitors to our site are asked to provide us with their personal data only if they want to order a product (s), subscribe to our website and / or send email to www.secretherbs.gr.

USE OF THE INFORMATION

Www.secretherbs.gr collects four types of information about users: (1) items the user gives us when registering as a customer, (2) information that the user gives us in order to execute his order from our store , (3) data that the user gives us in contests that take place from time to time, (4) data that the user gives us when connecting through another platform (ios, android, Facebook, Google). When completing any order form on our website, you will be asked for the name, address, postal code of your area, your e-mail address, your phone number, credit card details, and the payment method of the order. In addition, you may be asked for more specific information, such as an order-to-ship delivery, pricing information, or details of a bid you have requested. Www.secretherbs.gr makes use of the information you provide to us during the electronic submission of the form to contact you about (i) the delivery of the order to your site, (ii) to confirm and identify the customer in (iii) for new or alternative products offered by www.secretherbs.gr, (iv) special offers of www.secretherbs.gr, (v) receipt of gifts after a competition draw. You have the option to choose whether or not to receive such communications from www.secretherbs.gr by sending your request via e-mail to info@secretherbs.gr
Access to Information.Every order processing requires the collection of personal information, for delivery or booking of an order. Also, the use of a credit card, the debit of which requires identification of legally identifiable data, is guaranteed in the first and only time. Any supporting documentation and document certifying and declaring the identity of the customer remains strictly confidential and is only checked by the relevant responsible department of www.secretherbs.gr. Your submission of your personal data means that you consent to such data being used by the employees of www.secretherbs.gr for the reasons outlined above. Www.secretherbs.gr requires its employees and website maintainers to provide their clients with the security level mentioned in this Privacy Statement. In no other case www.secretherbs.gr can share with others your personal information without your prior consent, unless this is required by the lawful way. Please be aware that under certain conditions permitted or required by law or judgment, the collection, use and disclosure of your personal data collected online without your prior consent (for example, in case of a court decision).

COOKIES

www.secretherbs.gr has the ability to use cookies as part of the facility and the operation of the services through its website. Cookies are small text files that are sent and stored on the user's computer, allowing websites such as www.secretherbs.gr to function seamlessly and without technical abnormalities, collect multiple user options, identify them frequent users, to facilitate their access to it, and to collect data to improve the content of the site. Cookies do not cause harm to users' computers or to files stored on them. We use cookies to provide you with information and to process your orders. Please keep in mind that cookies are absolutely necessary in order for the www.secretherbs.gr website to function properly and seamlessly.

CORRECTION, MODIFICATION OR DELETION OF INFORMATION

www.secretherbs.gr allows its users to correct, change, supplement, or delete data and information submitted to our online store. If you choose to delete information, www.secretherbs.gr will act to delete this information from its files directly. For user protection and security, www.secretherbs.gr will try to make sure that the person who makes the changes is actually the same person as the user. In order to access, change or delete your personal data, to report problems with the operation of the website or to make any inquiries, please contact www.secretherbs.gr by phone or via e-mail at info @ secretherbs.gr. The change or correction of your personal data can also be done through the registration page of www.secretherbs.gr. Please note that we will do our utmost to protect your personal data, but protecting your password on our website is also up to you.

SECURE TRANSACTIONS

www.secretherbs.gr is committed to ensuring the security and integrity of the data it collects on its website users. Www.secretherbs.gr has adopted procedures that protect the personal data that users submit to their website or provide them by any other means (eg by telephone). These procedures protect user data from any unauthorized access or disclosure, loss or misuse, and change or destruction. They also help to verify that these items are accurate and are used correctly. Your connection to this is secure because it uses Secure Socket Layer (SSL) technology. SSL technology is based on a key code for encrypting data before sending it over (SSL) connection. The security check between the data and the Server is based on the unique key code ensuring full communication. Netscape Navigator, Internet Explorer, Mozilla Firefox, Opera, and Safari browsers support the SSL protocol and are suggested to use them to link to the website www.secretherbs.gr.

PERIODIC CHANGES

Continuously, www.secretherbs.gr extends, updates and improves its website, and related products and services, will also update this policy. We encourage you to read this process at regular intervals to be informed of any changes to the content of this privacy policy. This policy will be modified from time to time without prior notice to users.

ACCEPTANCE OF THE SECURITY PROCESS PROTECTION APPLICABLE TO SECRETHERBS.GR

If you use this website you accept and consent to this Privacy Statement as well as to the terms and conditions of use of the site communicated through it.

CANCELLATION & RETURN POLICY

In accordance with the applicable provisions in case you trade as a consumer, you may at any time within 3 calendar days from the date of delivery withdraw from the contract except in the case of bulk weighing products where the right of withdrawal is not granted.
You can prove the exercise of the right of withdrawal by any means provided by the law, in any case it will be considered that you have exercised this right legally if you have evidence of return or dispatch of the products to us.
Your right to withdraw from a contract applies only to products returned exactly in the same condition as you received them. Please return each product using your original packaging. You should also include, together with the returned product, all the boxes, the labels of the product, any accompanying documents and the wrappers. You will not be entitled to any compensation if the product has been opened or used after it has been opened or damaged. Therefore, you must take care of the proper care of the products in your possession.
Cancellations imply the issue of a credit document and the issue of a corresponding discount coupon that you can use on your next purchase regardless of when it will take place. The coupon will be registered electronically on our system and will also be sent to you via the email you have registered or by phone if you wish. No refunds or cancellations are refunded cash.
You can return any product to our store at Kyprou 77 Argyroupoli 16451 via a courier company that works with our store so that the cost of returning your products is cheaper for you. In any case, you are burdened with the cost of shipping for returning and shipping the new replacement products we will ship to you.
Please be aware that if you want to return the goods by your own means, we have the right to charge you for the direct costs that may be incurred for the receipt of the goods in this way.
We will look into the returned product in detail and let you know if you are eligible for a discount on your next purchase. If you are entitled to compensation, we will issue a corresponding discount coupon code as soon as possible and in any casa within 10 days of the day you notified us of the withdrawal.
If you have any other questions, please contact us via our online contact form or by calling 2114097948.
If you believe that the product you ordered does not comply with the terms of the contract at the time of delivery, you should immediately contact us through our online contact form describing in detail the product and its defect. Or you can contact us by phone at 2114097948 and we will give you instructions for further actions.